FAQ
Welcome to the NexaLondon - Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us: info@nexalondon.com
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Processing time: 1–3 business days
- Shipping time: 7 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the UK. For more information, please check our Shipping Policy
Question #3: Where is the NexaLondon located?
Answer: NexaLondon is a UK-based fashion store brand. We proudly offer a curated selection of high-quality clothing, with shipping available exclusively within the UK.
Question #4: What if I receive a defective product?
Answer: For more information, see our Return and Refund Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return and Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return and Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return and Refund Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@nexalondon.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the UK.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return and Refund Policy
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store Name: NexaLondon
Address: 2 Lansdowne Road, Croydon, London, CR9 2ER, United Kingdom
Email: info@nexalondon.com
Phone: +442045772931
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.